This article will cover:

  • The setup of service template conditions; and
  • Service template use cases


Conditions are set up to determine which Service Template is applicable to a trip or trip leg. These Conditions determine when the Automated Service will apply to a trip or leg. 

In order to understand how Conditions function it is worth remembering that the three rows; Name, Operator, and Value act as a statement.

In this example, Name is Arrival Country, Operator is Is In, and Value is Canada. The Condition (statement) being made here is; when arrival country is in Canada.

This template could be applied as: When arrival country is in Canada the crew needs to file CANPASS.

Conditions can be applied to a Service Template to create a specific template.

In this example, if the departure region is South America OR Central America AND the arrival airport is KMIA, KFXE, KPBI, OR KORL, this Service Template applies and will auto-populate your trip.

To create this Service Request in the reverse, you will need to create a new Service Template. 

Conditions can be applied for Account, Account Type, Aircraft through to Arrival/Departure Airport, Country, Region as well as Scheduled Departure and Arrival  Time. 


Service Template User Cases

Whenever we fly to Moscow with Mr. Smith, the aircraft owner on board, he wants the aircraft parked in a hangar. 

Conditions required;

When the arrival airport is in Moscow, AND when the contact is Mr. Smith.

As an operator, whenever we operate a flight on our fleet of aircraft to the USA that originated in another country, we are required to filed eAPIS.

Conditions required;

When aircraft is in our fleet. The arrival country is in the USA, AND the departure country is not in the USA.

As an operator, whenever we operate a flight to China we are required to apply for a landing permit.

Conditions required;

When the arrival country is in China, AND when the departure country is not in China.

Whenever we fly Ms. Brooks there are specific catering requirements we need to consider.

Conditions required;

When contact is T. Brooks, AND the account is Sullivan Landing.

Some of the Conditions and their Sub-Conditions are:


  • Is in
  • Is not in
  • Search for and select Account(s)

Account Type

  • Is in
  • Is not in
  • Search for and select account type(s)

Aircraft Category

  • Is in
  • Is not in
  • Search Aircraft Categories

Aircraft in Fleet

  • Is True (yes)
  • Is False (no)

Aircraft Tail Number

  • Is in 
  • Is not in
  • Search for the tail number

Arrival or Departure Region

  • Is in
  • Is not in
  • Regions

Scheduled Departure or Arrival time

  • Is Less Than (<)
  • Is Greater Than (>)
  • Value (Time)

List of Regions

  • Africa
  • Central America and the Caribbean
  • East and South Asia
  • Europe
  • Middle East
  • North America
  • Russia and the CIS
  • South America
  • Southeast Asia and Oceania

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