This guide outlines the following:

  • Support

  • Changing a Passcode

  • Enable TouchID/FaceID

  • Capture log time

  • Grouping My Flights

  • Sync issues

  • Sync account

  • Last sync

  • Switch Company

  • Sign out



This feature allows Users to Chat with the Operator Support Team for questions or issues. Click on support, tap Send us a message, and Start a conversation. The ability to search through Avianis Help Content to find answers to questions is also available within the Support tab.

Change Passcode
The first time a user logs into the application, they will setup a four digit passcode to access the application without having to enter a username/password each time. If the passcode needs to be updated, the user can do it from the settings page. If TouchID is being utilized, this passcode can still be modified from this page but will not be used to login.

Enable TouchID/FaceID to unlock Avianis
For TouchID/FaceID to be utilized to login to Avianis, this setting must be enabled. If TouchID/FaceID is not setup on the device yet, this setting will not automatically turn it on, but if it has been setup, the login for the app will use TouchID/FaceID instead of the four digit passcode.

Capture Log Time In
Crew members can determine whether they want to enter their times in flight logs in airport local or Zulu time. Zulu is the default selected.

Group Flight Legs by Zulu or Local
Set the ordering of flight legs on the My Flights page by Local or Zulu. When set to Local, the toggle will appear green.

Sync Issues
If a sync issue has occurred, this will display the number of errors and what the errors were to provide to the Avianis support team.

Sync Account
The Sync Account option is to pull all data down including settings and configurations from the main application. For example, expense categories or duty/event categories.

Last Sync:
This refers to the My Flights Sync and the full Account Sync. When swiping down on the Schedule to sync the primary data is updated. A full Sync Account in Settings is will update all data. Refer to this guide Mobile App: Syncing Data to understand more.

Switch Company:

In the event that the logged-in user's email is connected to multiple Avianis accounts, the crew members can toggle between their schedules for the various accounts within the Mobile App without having to log out and back into the App.

Sign Out
This will completely sign the user out of the account they are logged in as. They will be required to enter their Avianis username/password again to access the system. This would also be utilized by users that have multiple login's to Avianis and will need to switch between the two.

Next Article: Mobile App 101

Ref: A-M08

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