Clear Cache and Cookies
For loading issues, loading errors, pages not loading and/or no change on refresh / not seeing changes on pages.
Written by Marina
Updated over a week ago

Common content loading issues on websites, or not seeing changes to a page applied on refresh, can usually be fixed by clearing the cache and cookies from your browser. Use the links below for the walk-thru guide to do this for your preferred browser. (Find answered FAQs on cache and cookies at the bottom of this article.)

How to Clear Cache and Cookies by Browser Type




Edge (Microsoft Edge)

iOS Devices - iPhone, iPad

Cache and Cookies FAQ

What are my "cache and cookies" and why do I need to clear them?

Every time you access information in a web browser it caches (i.e., stores) so it won't have to keep retrieving the same files or images from web site each time you click. If a website's information is updated but it isn't overwriting your cached information, then you may see old, erroneous information displayed in your browser on a website.  

A cookie is a file created by a web browser, at the request of a web site, that is stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.

Will clearing my cache and cookies delete all my information?

Clearing cache and cookies will log you out of all programs you have open in your browser, clear your search history, and may remove some of your saved passwords. Clearing cache and cookies will not remove your 'Favorites' / Bookmarks. 

Ref: A-T10

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